FAQ

Faq

Frequently Asked Questions

To address language barriers and time zone differences, we have multiple service centres in Europe available to our clients at all times. Whenever you need assistance, we can provide on-site service without delay.

Jinhao has a dedicated transportation department that, after thorough evaluation, selects the best logistics companies to provide clients with a comprehensive and efficient service. You only need to let us know the delivery date and location, and we’ll take care of the rest.

Normally, once all product details are confirmed, we will send the quotation within one business day. If it’s urgent, we can provide the quotation within 2 hours, depending on the details provided.

Typically, the production of a single unit takes 15 to 20 days, while bulk orders require 3 to 4 weeks. We do accept urgent orders, but it’s essential to inform us in advance about the production timeline.

Yes, we will produce a pre-production sample before mass production so you can confirm all the details. Producing the sample will take approximately 3 days (if the process is complex, it may take up to a week). We will only proceed with mass production after you have approved the sample.

For new clients we haven’t worked with before, we charge a sample fee upfront. Don’t worry—this fee will be fully refunded once you confirm the order. We treat every client with sincerity and highly value each opportunity for collaboration.

The transaction process after confirming the price is as follows:
Contract signing – Payment of the deposit (if paying in cash) – Submission of high-resolution files with a resolution above 300dpi – Specify the delivery date – Await receipt of the goods.

Services we offer:

  • Verifying that the files meet printing requirements
  • Regular updates on production progress, including photos or videos of the process
  • Confirming the shipping date
  • Contacting the transport agent
  • Arranging the shipment
  • Providing regular updates on the progress of sea freight until the goods reach the client’s destination.

First, the price of books is determined by specifications such as the type of paper, printing colours, number of pages, processes, binding type, and quantity. The price may vary for identical products due to differences in the materials used. Additionally, the printing costs for a single unit and mass production are significantly different. In summary, printed products follow the principle of “you get what you pay for.”

This is due to differences in screen display. Each monitor represents colours differently, especially LCD monitors. For example, if you compare two company computers: on one, the red colour may appear fully saturated, while on the other, it may seem to have more shadow or black. However, in reality, when printed, both will appear the same.

You can focus on three key aspects:

  1. Innovative Design: Ensure the design is creative and the layout modern.
  2. Special Printing Processes: Use advanced techniques such as lamination, glossy finishes, hot stamping, gold or silver foil stamping, and embossing to add sophistication.
  3. High-Quality Materials: Select suitable materials like artistic papers or special options such as leather.

JINHAO has extensive production experience and, in collaboration with companies specialising in technologies like SCODIX embossing, can provide customised printing solutions to bring your ideas to life.

A computer screen is made up of millions of colours, so even the softest hues can be displayed clearly, providing a sharp visual experience. However, printing is a complex process involving steps like file output and plate creation. During this process, if the value of certain colours (CMYK values) is below 5%, they may not be accurately reproduced during plate creation. In such cases, these colours are omitted, resulting in a print that appears less sharp than what is seen on the computer screen.

The local sales team in Europe provides face-to-face service support.